Contact

All exchanges are made within 14 working days upon receipt of the order. For any exchange request, please go here .

For any other request, our customer service is available from Monday to Friday, from 10 a.m. to 5 p.m. (Paris time), excluding public holidays, at the following address: contact@bemaad.com .

An online chat is also open at the same times to assist you directly.

All orders are shipped within 24 to 48 hours on business days , subject to availability. Once your order has been shipped, you will receive it within 24 to 72 hours on business days (metropolitan France) following the shipping date by standard Colissimo.

Colissimo delivery is free for purchases over €100 (in Metropolitan France).

Delivery to Europe : €12 (free for purchases over €150).

International delivery : €15 (free from €200 purchase).

Please note that delivery times may vary depending on the time of year.

All returns are made within 14 working days of receipt of the order. For any return request, please go here .

For any request for repair of your jewelry, please contact us at the following address: contact@bemaad.com