Delivery

All orders are shipped within 24 to 48 business hours.

• Colissimo: Free delivery for purchases of €100 or more (in mainland France).
• Chronopost Europe: €12. Free delivery for purchases of €150 or more (2-4 business days).
• Chronopost International: €15. Free delivery for purchases of €200 or more (4-6 business days).

All returns must be made within 14 business days of receiving the order. For any orders placed online or in the 6th arrondissement boutique between 20/11 and 24/12, the return period is extended until January 1, 2025 (inclusive).

Online purchases: Exchanges or refunds available, either online or in-store (6th arrondissement). For any return requests, please visit [here].

In-store purchases: Exchanges only, in-store, with no refunds (store credit offered).

Items purchased at Galeries Lafayette: Returns and exchanges can only be made at the respective point of sale, according to their policy.

Purchases from our resellers: Return and exchange conditions are defined by the respective store.

For any jewelry repair requests, please contact us at the following address: contact@bemaad.com

All exchanges must be made within 14 business days of receiving the order. For any orders placed from November 20, 2024, the exchange period is extended until January 1, 2025 (inclusive).

• Online purchases: Exchanges or refunds available, either online or in-store (6th arrondissement). For any exchange requests, please visit [here].
• In-store purchases: Exchanges only, in-store, with no refunds (store credit offered).
• Items purchased at Galeries Lafayette: Returns and exchanges can only be made at the respective point of sale, according to their policy.
• Purchases from our resellers: Return and exchange conditions are defined by the respective store.

For purchases made in our 6th arrondissement boutique, exchanges can be made in-store. No refunds will be issued; only store credits will be offered. For any customer service requests, please contact us at the following email address: contact@bemaad.com.

For any customer service requests, please contact us at the following email address: contact@bemaad.com.

A live chat service is also available to address your inquiries in real time.

For any other inquiries, our customer service is available Monday to Friday, from 10 AM to 5 PM (Paris time), excluding public holidays, at the following address: contact@bemaad.com.

A live chat is also available during these hours to assist you directly.