Contact

All orders are shipped within 24 to 48 hours on working days .

Shipping fees vary depending on the delivery country. You’ll find more details at checkout after selecting your country.

All returns are made within 14 working days of receipt of the order.

- Purchases on our website: Exchange or refund possible, online or in store (6th arrondissement).
For any return requests, please go here .

- In-store purchases: Exchanges only in store, without refund (credit offered).

- Items purchased at Galeries Lafayette: Returns and exchanges only at the relevant point of sale, according to their policy.

- Purchases from our resellers: Return and exchange conditions defined by the store concerned.

For any request for repair of your jewelry, please contact us at the following address: contact@bemaad.com

All exchanges are made within 14 working days of receipt of the order.

- Purchases on our website: For any exchange requests, please contact us at the following address: contact@bemaad.com

- In-store purchases: Exchanges only in store, without refund (credit offered).

- Items purchased at Galeries Lafayette: Returns and exchanges only at the relevant point of sale, according to their policy.

- Purchases from our resellers: Return and exchange conditions defined by the store concerned.

For purchases made in our 6th arrondissement store, exchanges are possible in store.

No refunds will be made, only credits will be offered.

For any after-sales service requests, please write to us at the following email address: contact@bemaad.com.

For any after-sales service requests, please write to us at the following email address: contact@bemaad.com .

An online chat service is also available to answer your requests in real time.

For any other request, our customer service is available from Monday to Friday, from 10 a.m. to 5 p.m. (Paris time), excluding public holidays, at the following address: contact@bemaad.com .

An online chat is also open at the same times to assist you directly.